As one of the world’s most iconic beer brands, Budweiser has built a strong global presence and a powerful consumer influence. With the rapid evolution of digital marketing and customer engagement models, Budweiser’s operations in the Chinese market have grown significantly
As the world’s largest chain retailer, Walmart operates a vast business network, a complex supply chain, and handles enormous volumes of customer interactions every day. With the rapid advancement of digital transformation, Walmart’s operations in also face increasing challenges: rising customer inquiries, more complex service scenarios
Recently, the Huawei Cloud Asia-Pacific Partner Leadership Summit was held in Bali, Indonesia. At the event, Huawei Cloud announced its latest strategy and new partner framework, further supporting the sustainable development of its partner ecosystem.
Cloopen has partnered with Fudan University to provide the School of Management with an omnichannel intelligent customer service solution and comprehensive BPO services, assisting educators nationwide in efficiently completing training programs.
Recently, the 2025 Financial Pioneer Alliance Summit Forum was held in Beijing. Alibaba Cloud, in collaboration with 18 leading enterprises such as Cloopen, jointly released seven intelligent agents for various scenarios, aiming to focus on the large-scale application of AI models in the financial industry and the deep integration of these models with business scenarios.
As the financial industry accelerates its embrace of digitalization, Cloopen was invited to participate in the "Asia-Pacific Bank Research Seminar – Entering Zhongyuan Bank", organized by the **Asia-Pacific Banking Alliance
This case study showcases how Myanmar’s largest telecom operator built an operator-grade call center with 200+ seats using an omnichannel cloud customer service platform. The solution delivers an English UI, softswitch-based stability and scalability, deep API integration for self-service transactions (balance inquiry, top-up), and xbot chatbot support—improving efficiency, customer satisfaction, and digital operations.
“Cloopen Call Center”Broad regional coverage: With a wide range of countries and regions, the solution required global number coverage (toll-free 800, 400, local landlines) and high-quality SMS routes. We integrated virtual numbers provided by CMI and locally applied numbers from the customer, and connected them through a unified access layer into the cloud customer service platform.
Connect your emails to chat in minutes, efficiency-driven features that make email customer support a breeze.efficiency-driven features that make email customer support a breeze.
Customer service has increasingly become an omnichannel experience for both customers and businesses trying their best to serve them. Many companies offer phone lines, social media messages, email responses, and even live chat on their websites.
