Contact Center Knowledge Base Enhances Customer Service

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7Moor Call Center Platform

7Moor helps teams start or upgrade their call center with a practical, scalable platform designed for growing customer operations.

If Your Focused on Core Contact Center Capabilities

Call Center Create a call center that goes beyond just calls

Monitoring Improve CX with call monitoring

CRM A simple cloud-based CRM to go along with

Reporting Real-time analytics for call center performance

Knowledge Base Self-service support and agent knowledge

If Your Need Expand to Omnichannel Customer Engagement

Omnichannel Unified conversations across voice and digital

Tickets Track and manage customer issues efficiently

Live Chat Interact with customers in a faster way
If Your Need Enable Global Operations and System Integration
AI Bot AI-powered automated customer responses

RestAPI docking support

Ticketing docking support

Customize IVR support

Lingomaster chat translation assistant
More Products from Cloopen

Cloopen also provides additional communication and engagement solutions.

A2P SMS Easy integration through one simple API

Cloopen AI Smart AI for sales and customer service

Cheetu AI AI Productivity Agent For Professionals

Better Choices by Need

Starter

A simple, cost-effective way to launch a contact center.

Growth

Unify customer touchpoints for faster, consistent experiences.

Advanced

Secure, scalable platform for cross-region and system integration.

Dedicated

Enterprise-grade platform for large-scale, long-term operations.

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Knowledge Base

Assist your customers and support teams at the same time

Agents’ best helper

Knowledge base for lightning-fast customer support and effortless self-service.

01

Internal knowledge base

Enable agent self-service: Empower your customer support team with a comprehensive knowledge management system

02

External knowledge base

Provide 24/7 self-service, and give your customers the answers they need, even with no support team around.

03

Quicker response

Help your customer support teams to easily find the information they need when they don’t know the answer on the spot.

04

Prioritized tasks

Avoid repetitive FAQs and have them focused on more urgent tasks.

Fast & Easy Stable Quality Service

Over 12,000 active clients growing their business with SimpleConnect

Start With Cloopen Today

Get one-stop service, interact with your customers whenever and wherever they prefer

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