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Product Edition

Businesses that only require voice-based customer support or are building their first contact center team.

✓ Core Call Center (Inbound, Basic IVR, ACD)
✓ Customer management
✓ Monitoring&Reporting
✓ Quality inspection
✓ Basic IVR Editor
✓ Cloud-based deployment with fast setup

Growing teams that need to manage customer interactions across multiple channels and improve engagement efficiency.

✓ All Starter plan features
✓ Full omnichannel engagement
✓ Ticketing system with ticket editor
✓ Advanced IVR Editor
✓ Global Email channel integration
✓ Predictive outbound calling

Companies operating across regions with clear requirements for multi-language support, integrations, and compliance.

✓ All Growth plan features
✓ RestAPI docking support
✓ Ticketing docking support
✓ Customize IVR support
✓ Hybrid/On-premise PBX support
✓ Lingomaster chat translation assistant
✓ XBot AI ChatBot

Large enterprises and BPO providers with high concurrency, strict compliance requirements, and customization needs.

✓ All Advanced plan features
✓ Whole system on-premise support
✓ Customize development support
✓ Whole business solution and integration support
✓ Softphone docking support
✓ Requirement analysis and customize deployment
✓ Other customize requirement
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