Better Choices by Need

Recently, the Huawei Cloud Asia-Pacific Partner Leadership Summit was held in Bali, Indonesia. At the event, Huawei Cloud announced its latest strategy and new partner framework, further supporting the sustainable development of its partner ecosystem.
Cloopen, as a full-chain customer service solution provider and a high-quality partner, was invited to participate in the summit and officially became one of the first members of Huawei Cloud’s “Innovative Connectivity Alliance.”

Huawei Cloud Announces New Partner Framework

At the summit, Nicole Lu, Vice President of Ecosystem and Partners Development for Huawei Cloud Asia-Pacific, unveiled the new partner framework and announced the establishment of five key alliances:

• Real-time Media Streaming Acceleration
• Digital Finance
• Metaverse + Web 3.0
• Enterprise Digital Transformation
• Innovative Connectivity

By leveraging combined industry advantages, the alliances aim to inject new sustainable development momentum into the partner ecosystem.

Purpose of the “Innovative Connectivity Alliance”

The alliance is designed to:

• Re-examine business models
• Focus on customer experience
• Rethink brand development
• Identify new growth opportunities through rapid innovation

This provides broader development and cooperation opportunities for outstanding innovative companies.

Cloopen: Full-Chain Intelligent Customer Service & Marketing Provider

Cloopen is a leading SaaS industry service provider specialized in customer service and marketing. It has built comprehensive product and technology capabilities covering the entire lifecycle of customer engagement.

Multi-dimensional Product Capabilities

Cloopen offers a complete suite of products supporting enterprise needs in:

• Marketing
• Customer service
• Digital transformation

Through its full-scenario product matrix, Cloopen provides end-to-end solutions from marketing acquisition to service operations, helping enterprises reduce costs and improve efficiency.

Integrated Intelligent Capabilities

Cloopen has deeply integrated capabilities such as:

• Intelligent customer service
• Intelligent voice & text robots
• CRM
• Intelligent ticketing
• BI reports
• Intelligent quality inspection

By enabling seamless omni-channel integration, the platform significantly enhances service response efficiency.
With 24/7 real-time online access and automated personalized service matching, customer experience is further elevated. These intelligent capabilities also drive higher conversion efficiency.

Five-Layer Architecture Empowering Digital & Intelligent Transformation

After years of technological accumulation and real-world verification, Cloopen has established a robust five-layer architecture:

Underlying Capabilities → PaaS → Products → Solutions → Scenarios
Driven by AI, communications, and data, Cloopen continuously expands service boundaries, promoting:

• Industry-wide digital transformation
• Intelligent upgrading
• Innovation in customer service ecosystems

This comprehensive digital-intelligent upgrade accelerates overall business transformation.

Accelerating Overseas Expansion With Solid Achievements

In recent years, Cloopen has not only strengthened its domestic presence but also accelerated its overseas business expansion. It has developed full-scenario intelligent service solutions tailored for Chinese enterprises going abroad, offering:

• New strategic insights
• Innovative expansion paths
• Strong support for global operations

Its close collaboration with Huawei Cloud stands as strong evidence of Cloopen’s growing international achievements.

Looking Ahead

As a founding member of Huawei Cloud’s Innovative Connectivity Alliance, Cloopen will continue leveraging its strengths in customer service innovation, further expand its overseas footprint, and collaborate with Huawei Cloud to explore the vast market potential in the Asia-Pacific region—contributing to the sustainable development of the industry.