SimpleConnect AI bots support dozens of world mainstream languages and have a large number of cases to ensure service quality. By adopting top-notch NLP algorithms, users' intentions can be accurately identified, and interactive tasks can be completed through various interactive means. At the same time, its friendly operation interface allows non-technical personnel to get started quickly.
SimpleConenct AI bots 7/24 hours online and its millisecond-level response can quickly respond to customers, which can improve service efficiency and reduce customer loss. AI bots are responsible for solving simple and repetitive problems, and agents are responsible for dealing with complex problems, so as to improve the work efficiency of agents and allow limited resources to focus on more valuable business. AI bots can retain service data through powerful report analysis to help managers quickly find problems and adjust operational strategies.
SimpleConnect AI bots supports omnichannel services, including Web, Line, Whatsapp and other online channels and telephone channels. Multiple channel services can be realized by configuring AI bots on the same platform. In addition to directly interacting with users, AI bots can also be used to assist agents to improve service efficiency.