The default status of SimpleConnect softphone includes three types: Available, Busy and Rest, and supports manual adding of custom status.

Interactive Voice Response (IVR) is an automated phone system technology that allows callers to access information through a voice response system with pre-recorded messages without talking to an agent, and to call them through menu options through keypad selections or voice recognition Route to a specific department or specialist.

An Automatic Call Distributor (ACD) is a commonly used tool in the telephony industry. ACD systems are common in any office that handles a high volume of incoming calls. The main purpose of automatic call distributors is to route circuits to contact center agents or employees with specific skills.

Allows you to make and receive calls over the internet

An API, short for Application Programming Interface, represents a defined set of regulations that facilitate the interaction between diverse applications.

CRM stands for "Customer Relationship Management" and is a software system that helps business owners easily track all communications and nurture relationships with prospects and customers. CRM replaces the multitude of spreadsheets, databases, and applications that many businesses cobble together to track customer data. Results: Organization, efficiency, better time management and impressing clients.