Improve call center productivity and customer engagement
Route calls based on agent skills, customer tags, and customizable IVR flows
Flexible queue strategies help improve answer rates and reduce wait times
Connect customers to the right agent faster for better service experiences
AI chatbots handle common and repetitive inquiries to reduce agent workload
AI-assisted quality review and response suggestions support daily operations
Multilingual speech recognition and real-time translation enable smoother global communication
Seamless integration of voice, WhatsApp, Facebook Messenger, Instagram, Zalo, Viber, Line, Email, and Webchat
A single agent workspace to manage all conversations without switching systems
Full customer journey visibility for more personalized and consistent support
Built on international security standards to protect customer data and privacy
Supports regional data storage and cross-border compliance needs
Designed to help businesses operate globally with confidence
Open APIs and Webhooks for seamless integration with Salesforce, Zendesk, HubSpot, and more
Quickly connect communication capabilities to existing systems
Clear and developer-friendly documentation speeds up implementation
Built-in reports for call flows, answer rates, wait times, and queue performance
Real-time visibility into agent status and queue activity
Export data or integrate with BI tools via Cloopen REST APIs“Outbound calling and engagement tools that help teams reach leads efficiently, follow up consistently, and turn conversations into results. ”
“A reliable contact center for handling voice calls, chat, and support tickets—helping teams respond faster and stay organized as customer volume grows. ”
“Flexible APIs for SMS, voice, and contact center capabilities, making it easy to integrate communication into existing products and workflows.”
“Designed for service providers managing multiple clients or campaigns, with stable performance and flexible configuration to support growing operations. ”
“A global-ready contact center that helps teams support customers across regions with consistent communication and dependable service delivery. ”
Be a leader of communication serviceprovider who aims to revolutionize the communication industry.
We offer standard and customized solution to fit your business.
