Easily connect with your business. Provide support across channels and exceed expectations.
Connect with customers through our outbound call center. Improve customer relationships and optimize outbound customer interactions.
Our call center software is compatible with many cloud VoIP phone systems. Connect them to your call center and make calls using your preferred device.
Connect unlimited call devices and phone numbers with your call center solution. Compatible with hardware and virtual calling devices such as softphones.
All-in-one call center solution provides a rich desktop. Give your call center a transition between answering calls and finding customer data.
Drive better customer experiences with call center IVRs while increasing your business profitability.
Ensure every customer gets the right support, every time with intelligent, skills-based routing.
VoIP converts your phone calls into data sent over the internet.
Collect and manage all customer support interactions from different platforms, such as call, email, live chat, and workflow.
Get context of customer history by storing unlimited call recordings of each call. Play them as you go and learn how to deliver a great customer experience.
Allow you to view complete information about callers and get a complete picture of their previous activities in one place. Your customer engagement has never been...
Simple and easy to understand, agents can quickly understand the ticket process and quickly locate issues.
Effectively organize enterprise resources according to customer classification, improve corporate profitability and customer satisfaction.
24/7 support increases customer satisfaction even when your agents are offline. Use our knowledge base for offline support.
Give call centers the tools they need to take performance and efficiency to new heights and manage call center costs.
Notes can be shared with the team to convey the context of the conversation during call forwarding or when preparing to follow up.
Over 12,000 active clients growing their business with SimpleConnect