CLOOPEN INTELLIGENT CLOUD
CUSTOMER SERVICE SYSTEM
The best choice for enterprises
Quickly building the “voice calling+all-channel+all-media”communication platform for enterprises;
quickly connecting to your clients, and perfectly improving users’ communication experience.
KEY FEATURES
  • Intelligent Phone Voice/
  • All-channel Customer Service/
  • Integration of CRM and Work Orders/
  • All-embracing Monitoring
PRODUCT ADVANTAGES
  • Customer Service of Various
    Types and Methods
    A customer service center providing compre-
    hensive service of various types (e.g. phone,
    online and social media software) and various
    methods (e.g. voice, video and IM).
  • Perfect Integration of Robotic
    and Human Customer Service
    By building massive vocabulary, intelligent
    robotic service can accurately identify the
    issues that users meet, quickly and precise-
    ly respond, and reduce the cost of human
    customer service.
  • Customer Service App Connecting
    to Clients Anytime Anywhere
    Cloopen customer service center allows free
    switch between computers and smartphones,
    and data on multiple platforms are synchro-
    nized in real time.
  • Seamless Integration Calling centers of new types increasingly inte-
    grate all kinds of applications involved in the
    operation and management of enterprises,
    and it has been a trend to seamlessly integrate
    with the business system.
  • Flexible Expansion/Being
    Distributed
    Personalized customer service centers are
    customized and tailored as needed wherev-
    er customer service agents are.
CUSTOMER CASE
  • Sposter
    Sposter is a 24-hour express delivery collection
    service with the biggest market share within China.
    Its operations cover the whole country.
    The problem that how to deal with customer
    feedback efficiently and promptly had lways trou-
    bled the company. After introducing Cloopen’s
    cloud customer service system,
    Sposter’s efficiency in dealing with
    customer problems achieved a
    substantial increase.
  • Wecash
    Wecash is a renowned Internet-based credit evalu-
    ation platform across the Asia-Pacific region. Due
    to its official account followed by 45 million
    WeChat followers and a variety of WeChat users
    consulting every day, Wecash uses the Cloopen
    Cloud Customer Service System whose multi-chan-
    nel capability supports consulting via not only
    WeChat but also phone, Weibo, app, email, SMS
    and H5, thus greatly enhancing the satisfaction of
    Wecash users.
  • Lagou
    Lagou is an Internet-based recruiting platform
    providing service for outstanding job seekers and
    enterprises. It currently provides service for more
    than 140 thousand enterprise users and 11.17
    million individual users. The product feature that
    Cloopen Cloud Customer Service System is
    cloud-based allows Lagou to reduce its operational
    cost during the early operation period and to
    quickly normalize its business.